At My Hollywood Pets, Inc., we want you to have a superior online experience. Accordingly, we strive to exceed your expectations in every regard, especially in service and support. You can quickly find answers to frequently asked questions by searching or browsing the topics below.

General Questions & Problems

For general questions or problems regarding the site, please first check the FAQ section, which contains helpful information and answers to common questions. If you can't find an answer quickly, please contact our Support Team.

Secure Shopping Guarantee

Our #1 priority is to make sure you have a secure, safe and satisfying experience. Your credit card transactions with us are 100% safe. Our secure server software (SSL) is the e-commerce industry standard and encrypts all payment information when you make a purchase. This means no one will ever gain access to your private information.

Return Policy

We strive to exceed your expectations with every product you receive. My Hollywood Pets, Inc. offers a 15-day money back guarantee on all products. For all personalized products, we will charge a 50% restocking fee if you decide to return or exchange it.

If you would like to return or exchange an item, please contact us to fill out a request form, and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.

For returns and exchanges please fill out our request form

Feedback

Ideas or suggestions on how the site can be improved? We appreciate any and all feedback.

If you still have any concerns about shopping at My Hollywood Pets, Inc. or any questions regarding the privacy of your personal information, please view our Privacy Policy or contact us at support@myhollywoodpets.com.